Terms and Conditions
Welcome to Travel Rox! Before using our website and services, please take a moment to carefully read these terms and conditions. By accessing or utilizing any materials, information, products, or services provided by Travel Rox, you agree to abide by these terms and conditions. Travel Rox reserves the right to modify these terms at any time without prior notice. Your continued use of the website signifies your acceptance of any updated terms. Please review this page periodically to stay informed of any changes.
General Disclaimer
- Travel Rox acts as an intermediary, connecting USA nationals with travel service providers such as airlines, hotels, car rental agencies, and tour operators for outbound travel services.
- The accuracy and completeness of inventory-related information displayed on our website are the responsibility of the respective service providers.
- Market conditions, unforeseen circumstances, or other factors may result in outdated or inaccurate information. Travel Rox is not responsible for discrepancies in service provider details.
- In the event of issues related to bookings or travel, Travel Rox will assist customers within commercially reasonable limits, adhering to the policies of the service providers involved.
Booking Terms
- When making a booking through Travel Rox, the booking is directly with the travel service provider named on the booking page. Travel Rox acts solely as a platform to connect users with these providers.
- It is the traveler’s responsibility to understand and accept the terms and conditions of the travel providers before completing a booking.
- In case of disputes or issues related to bookings, Travel Rox will act as a point of contact and provide reasonable assistance within the scope of the service provider’s policies.
- Prices and offers may change dynamically and are subject to availability at the time of booking.
Promotional Offers
- Travel Rox may periodically offer promotional discounts or codes that can be applied to bookings made via our website.
- Travel Rox reserves the right to modify, suspend, or terminate promotions without prior notice.
- All decisions regarding disputes related to promotions are final and binding at Travel Rox’s discretion.
- By registering on Travel Rox, you consent to receiving promotional communications related to products and services that may interest you.
Payment Terms
- When making a payment through Travel Rox, you authorize the use of your personal information for transaction verification and validation purposes.
- Your personal details may be shared with third-party payment gateways to process your transaction, but they will not be used for any other purposes.
- Please note that convenience charges may apply, which can vary depending on your chosen payment method.
Cancellation and Refund Policy
- Travel Documents: Refunds for travel document services are not applicable under any circumstances.
- Tour Destinations: Refunds for destination tours are not applicable under any circumstances.
- Cancellations: Cancellations are only permitted within 2 to 3 hours of purchasing services. Cancellation fees may apply.
- Blackout Dates: Bookings made for travel during blackout dates are non-cancellable and non-refundable.
- Date Changes: Date changes are not permitted for hotel bookings. If you need to change your dates, you must cancel your current booking and make a new reservation with the updated dates.
- Requesting Cancellations: Cancellations can be requested via email, live chat, or phone.
User Responsibilities
- Users are responsible for providing accurate and up-to-date information during booking.
- Travel Rox is not liable for any issues arising from incorrect information provided by users.
- Users must comply with all terms and conditions of the respective travel service providers.
Limitation of Liability
- Travel Rox is not liable for any direct, indirect, or consequential damages resulting from the use of its website or services.
- In cases where liability is legally imposed, it will be limited to the amount paid for the relevant booking.
Governing Law
These terms and conditions are governed by the laws of the United States and the jurisdiction in which Travel Rox operates. Any disputes will be subject to the exclusive jurisdiction of the courts in that jurisdiction.
By using Travel Rox, you acknowledge that you have read, understood, and agreed to these terms and conditions.