Frequently Asked Questions
We know you have questions, and we have gathered some for your convenience. Here, you’ll find answers to some of the most common questions our customers ask. Whether you’re planning your next adventure, managing a booking, or needing assistance with any of our services, we’ve got you covered.
FAQS
How can I contact Travel Rox customer support?
You can contact Travel Rox customer support through our website’s “Contact Us” form, via email at [email protected], or by calling our dedicated helpline. Our contact details are available on the “Contact” page.
What are the operating hours for customer support?
Our customer support team is available Monday through Friday, from 9:00 AM to 6:00 PM (local time). For urgent matters, we offer limited weekend support.
Does Travel Rox offer multilingual customer support?
Yes, we provide customer support in several languages, including English, Spanish, French, and German. You can select your preferred language while contacting us.
Where can I share feedback or complaints about my experience?
We value your feedback! You can submit any feedback or complaints through our “Feedback” page or directly to [email protected]. We will review it promptly and take the necessary actions.
Does Travel Rox accept payments in multiple currencies?
Yes, we accept payments in various currencies, including USD, EUR, GBP, and more. The currency options will be displayed at checkout based on your location.
What payment methods does Travel Rox accept?
We accept payments through major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Other regional payment methods may also be available based on your location.
Are payments made on Travel Rox secure?
Yes, all transactions on Travel Rox are secured with SSL encryption, ensuring your personal and payment details are kept safe. We follow the highest security standards to protect your information.
How do you apply for a refund or cancellation?
Cancellation requests can be made via email, live chat, or phone, and customers must provide their booking details and specify the service they wish to cancel. Refunds and cancellations are only permitted under specific conditions. Customers may request cancellations of purchased services within 2–3 hours of the purchase, and cancellation fees may apply. However, refunds for travel documents and tour destinations are not applicable under any circumstances. Bookings made for blackout dates are strictly non-cancellable and non-refundable. Additionally, date changes are not allowed for hotel bookings; travelers must cancel their existing bookings and rebook with updated dates.
Is there a fee for refunds or cancellations?
Cancellation and refund fees depend on the policy of the service you booked. We recommend reviewing our cancellation terms at the time of booking.
Can I use a debit card to book a flight on Travel Rox?
Yes, you can use most major debit cards to book flights, as long as they are supported by the payment processor at checkout.
Can I hold a booking and pay later on Travel Rox?
Yes, we offer a “Pay Later” option for certain bookings. You can hold a reservation for a specified period before completing the payment. The availability of this feature depends on the provider and booking type.
Does Travel Rox provide domestic flight booking services?
Yes, we offer both international and domestic flight bookings. You can search and book flights for both local and global destinations through our flight booking section.
How do I know if the accommodation is pet-friendly?
Pet-friendly accommodations are marked with a special icon or label on the hotel’s details page. You can filter your search results by pet-friendly options to find suitable pet accommodations.
Does Travel Rox offer last-minute hotel deals?
Yes, we offer exclusive last-minute hotel deals that you can find by searching for your preferred destination. Check back regularly for the latest offers.
Are taxes and fees included in the accommodation price?
Yes, the accommodation price you see includes taxes and fees unless stated otherwise. Additional fees may apply at the property, such as resort fees or city taxes, which are often paid directly at check-in.
Can I cancel or modify my hotel reservation?
Hotel reservations cannot be modified. Travelers must cancel the existing booking and rebook with updated dates. Cancellations are allowed only within 2–3 hours of purchase, and cancellation fees may apply. Bookings made for blackout dates are strictly non-cancellable and non-refundable.
Can I book tours and activities through Travel Rox?
Yes, Travel Rox offers a wide selection of tours and activities that you can book directly on our website. We have options for guided tours, adventure activities, and more.
Are guided tours available on Travel Rox?
Yes, we offer guided tours to many destinations. You can find them listed on the activities page, along with details such as duration, availability, and prices.
Can I customize a tour package to suit my preferences?
Yes, we offer customized tour packages. You can contact our customer support team to discuss your preferences, and we will tailor a tour experience just for you.
How do I know if an activity is family-friendly?
Family-friendly activities are marked with a “family” icon on their description page. You can also filter activities based on family-friendly options while browsing.
What happens if my booked activity gets canceled?
If an activity is canceled due to unforeseen circumstances, you will be notified in advance, and a full refund will be issued. Alternatively, we can help you reschedule the activity based on availability.
Can I book transportation like car rentals or train tickets on Travel Rox?
Yes, Travel Rox provides car rental services and train ticket bookings. You can add transportation to your itinerary while booking your accommodation or activities.
Does Travel Rox offer group discounts?
Yes, we offer group discounts for large bookings. You can inquire about group rates for flights, accommodations, and tours by contacting our customer support team.
Can I change the flight date on Travel Rox?
Flight date changes are not permitted. Travelers must cancel the booking within 2–3 hours of purchase and rebook with updated dates. Cancellation fees may apply, and bookings for blackout dates are strictly non-cancellable and non-refundable.