Frequently Asked Questions
We understand you may have questions, so we’ve compiled answers to some of the most common ones. Whether you’re planning your next adventure, managing a booking, or need assistance with any of our services, we’re here to help.
FAQS
How can I contact TravelRox customer support?
You can reach our customer support team via the “Contact Us” form on our website, by emailing [email protected], or by calling our dedicated helpline. Full contact details can be found on our “Contact” page.
What are the operating hours for customer support?
Our customer support team is available Monday through Friday from 9:00 AM to 6:00 PM (local time). For urgent matters, limited weekend support is also available.
Does TravelRox offer multilingual customer support?
Yes, we offer customer support in multiple languages, including English, Spanish, French, and German. You can select your preferred language when reaching out to us.
Where can I share feedback or complaints about my experience?
We value your feedback! You can submit feedback or complaints via our “Feedback” page or email us directly at [email protected]. We’ll review it promptly and take appropriate action.
Does TravelRox accept payments in multiple currencies?
Yes, we accept payments in various currencies including USD, EUR, GBP, and more. The currency options will appear at checkout based on your location.
What payment methods does TravelRox accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Additional regional payment methods may be available depending on your location.
Are payments made on TravelRox secure?
Yes, all transactions on TravelRox are secured with SSL encryption to ensure your personal and payment details are safe. We follow the highest security standards to protect your information.
How do I apply for a refund or cancellation?
Cancellation requests can be made via email, live chat, or phone. You’ll need to provide your booking details and specify which service you wish to cancel. Refunds and cancellations are subject to the service’s terms and conditions, with some restrictions, such as cancellations only permitted within 2–3 hours of booking.
Is there a fee for refunds or cancellations?
Cancellation and refund fees vary depending on the service you booked. We recommend reviewing our cancellation terms at the time of booking to understand any fees.
Can I use a debit card to book a flight on TravelRox?
Yes, most major debit cards are accepted for booking flights, provided they are supported by our payment processor.
Can I hold a booking and pay later on TravelRox?
Yes, we offer a “Pay Later” option for some bookings. You can hold a reservation for a set period before completing the payment. Availability depends on the provider and booking type.
Does TravelRox provide domestic flight booking services?
Yes, we offer both international and domestic flight bookings. You can search for and book flights for both U.S. and global destinations on our website.
How do I know if the accommodation is pet-friendly?
Pet-friendly accommodations are clearly marked with an icon or label on the hotel’s detail page. You can also filter your search results to only show pet-friendly options.
Does TravelRox offer last-minute hotel deals?
Yes, we provide exclusive last-minute hotel deals. Check back regularly for the latest offers on your preferred destination.
Are taxes and fees included in the accommodation price?
Yes, the price shown for accommodations typically includes taxes and fees, unless stated otherwise. However, additional charges like resort fees or city taxes may apply and are usually paid directly at check-in.
Can I cancel or modify my hotel reservation?
Hotel reservations cannot be modified. To change your booking, you must cancel your existing reservation and make a new one. Cancellations are allowed within 2–3 hours of purchase, but cancellation fees may apply. Bookings for blackout dates are non-cancellable and non-refundable.
Can I book tours and activities through TravelRox?
Yes, we offer a variety of tours and activities that can be booked directly on our website. Whether you’re looking for guided tours or adventure activities, we have something for everyone.
Are guided tours available on TravelRox?
Yes, we provide guided tours to many destinations. You can find them listed on the activities page, including details on duration, availability, and pricing.
19. Can I customize a tour package to suit my preferences?
Yes, we offer customized tour packages. You can contact our customer support team to discuss your specific preferences, and we’ll create a tailored tour experience just for you.
How do I know if an activity is family-friendly?
Family-friendly activities are marked with a “family” icon on their description page. You can also filter for family-friendly activities while browsing.
What happens if my booked activity gets canceled?
If an activity is canceled due to unforeseen circumstances, you’ll be notified in advance, and a full refund will be issued. Alternatively, we can help you reschedule based on availability.
Can I book transportation like car rentals or train tickets on TravelRox?
Yes, we offer car rental services and train ticket bookings. You can add these transportation options to your itinerary when booking accommodations or activities.
Does TravelRox offer group discounts?
Yes, we offer group discounts for large bookings. You can inquire about special group rates for flights, accommodations, and tours by contacting our customer support team.
Can I change the flight date on TravelRox?
Flight date changes are not permitted. If you need to change your travel dates, you must cancel your booking within 2–3 hours and rebook with updated dates. Cancellation fees may apply, and bookings for blackout dates are strictly non-cancellable and non-refundable.