Compliance Disclaimer

1. Private Company Status and Independence

TravelRox is a private company, not a government or embassy. We offer application facilitation, document handling and travel‑services expertise to individuals, businesses and agencies. We are not affiliated with any government, diplomatic mission or immigration authority, nor do we represent or act on behalf of any embassy. Similar to other visa‑service providers, we emphasise that you may complete applications directly through official government websites without using our services. Government authorities are solely responsible for all decisions on visa approvals, refusals and processing times; engaging with TravelRox does not grant preferential treatment or guarantee approval.

2. Scope of Services

TravelRox provides non‑legal, administrative support for visa and travel document applications. Our services include eligibility assessment, information collection, document submission, appointment scheduling, and customer support. We may also operate country‑specific platforms, regional hubs and partner‑enabled services to improve accessibility. We do not issue visas, and we cannot influence or expedite government processing. Our fees cover the administrative and logistical assistance we provide; government fees and taxes remain the responsibility of the applicant and are collected separately. You acknowledge that our service charge is for professional assistance and is separate from any official fees. Decisions regarding approvals, refusals, delays and additional documentation requests are exclusively controlled by the respective government authorities.

3. General Information Only; No Legal Advice

The content on TravelRox's website, platforms and communications is for general informational purposes only. Although we endeavour to keep our information accurate and up‑to‑date, we make no representations or warranties regarding its completeness, accuracy or reliability. The information is not intended to be, and should not be construed as, legal advice or a substitute for professional counsel. Visa laws and administrative requirements vary by country and change frequently; users should consult the official government sources or qualified professionals for advice specific to their circumstances. TravelRox expressly disclaims all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose and non‑infringement.

4. No Guarantee of Outcome

TravelRox does not guarantee that any visa or travel document application will be approved. The grant or refusal of a visa is solely at the discretion of the relevant embassy, consulate or immigration authority. Using our services does not expedite processing, circumvent governmental procedures or ensure approval. Any statements by TravelRox regarding expected processing times are estimates only and are subject to change by official authorities. Applicants remain responsible for providing accurate, complete and truthful information and documentation; TravelRox is not liable for errors or omissions submitted by applicants.

5. Third‑Party Websites and Links

TravelRox's platforms may include links to third‑party websites for your convenience, such as government portals, partner services, payment processors or travel resources. TravelRox does not control or endorse these external sites, nor do we guarantee the accuracy, reliability or availability of their content. Visiting external links is at your own risk, and you should review the terms and policies of any third‑party site you access. We expressly decline any responsibility or liability for damages, violations of law or losses you may incur from using third‑party websites or services.

6. Limitations of Liability

TravelRox and its affiliates, directors, employees and agents shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages arising out of or related to the use of our site or services. This includes, but is not limited to, loss of business, profits, data or other intangible losses; delays in processing; and any Act or omission arising from using the site or its contents. We are not responsible for delays, loss or damage to applications, passports or documents caused by postal or courier services, transportation between TravelRox and embassies/consulates, or events beyond our control. When using postal or courier services, you acknowledge that such services are operated by third parties; TravelRox shall not be liable for any delay, misplacement, loss or damage attributable to the courier service. If a passport or document is lost or damaged in transit, TravelRox's liability is limited to reimbursing the replacement fees charged by the relevant government authority.

7. No Government Affiliation and Official Notice

TravelRox makes clear that we are a privately owned company and are not affiliated with any government, embassy or immigration authority. All approvals, refusals, processing times and requests for additional documents are made solely by the official authorities. You may submit your application directly through official government channels at a lower cost without using our services. By using TravelRox, you acknowledge that we cannot influence government decisions and that engaging our services does not create any affiliation or agency relationship with the relevant government bodies.

8. Service Fees and Refunds

TravelRox charges service fees for the administrative and logistical support we provide. These fees are non‑refundable, irrespective of whether the relevant authorities ultimately grant or refuse your visa. Applicants remain responsible for all official government fees, taxes and charges. Payment must be made in full at the time of submission; applications with incomplete or partial payment may not be processed. We reserve the right to refuse or return an application if mandatory fees have not been fully paid.

9. Fraud Awareness and Security

TravelRox is committed to protecting our users and partners from fraudulent activity. We never guarantee approval, offer employment or ask for additional payments outside of official channels. If you receive unsolicited communications offering visa guarantees, employment opportunities, or requesting confidential information or payments on our behalf, please treat these as fraudulent. Fraudulent offers may use email addresses or phone numbers that mimic TravelRox domains; always verify the sender's email carefully. We encourage you to report suspected fraud to us and to the appropriate authorities. For your security, ensure that any payments or communications occur through our official website or verified channels.

10. Applicant Responsibilities

Applicants are responsible for ensuring that all information and documentation provided to TravelRox and the relevant authorities are accurate, complete and truthful. Failure to provide accurate information may result in delays, rejection or legal consequences. You should familiarise yourself with the official requirements for your destination and ensure that you meet all eligibility criteria. TravelRox is not liable for the consequences of incorrect or incomplete applications. It is your responsibility to maintain copies of all documents and to track the status of your application.

11. Changes to This Disclaimer

TravelRox may update this Compliance Disclaimer from time to time to reflect changes in legislation, regulatory requirements or our business operations. Updates take effect once posted on our website. We encourage users to review this document periodically to stay informed of any changes. Continued use of our services after updates constitute your acceptance of the revised terms.

12. Governing Law

This Compliance Disclaimer is governed by the laws of the State of New York, USA. Any disputes arising from or relating to this disclaimer shall be resolved in the competent courts of New York, unless otherwise required by mandatory law. In the event of a conflict between this disclaimer and any terms expressly provided for specific services, the specific terms will prevail.

13. Contact Information

If you have questions or concerns about this Compliance Disclaimer, please contact us using the details below:

TravelRox aims to operate transparently and responsibly. We appreciate your trust and will continue to improve our systems, processes and compliance to serve you better.

Last Updated: January 12, 2026