Fulfillment Policy
To ensure transparency and build trust, our fulfillment policy covers key aspects of your interaction with us, from booking and payments to cancellations and refunds. Below, you will find detailed information on our policies and practices.
1. Description of Services
Travel Rox offers a range of travel-related services, including but not limited to:
- Travel Documents: We provide comprehensive travel document services to ensure a smooth and hassle-free journey for our clients.
- Tour Destinations Packages: Curated travel experiences with inclusions such as guided tours, activities, and transportation details in the world’s renowned tourist destinations.
Singapore
United Arab Emirates
South Korea
Indonesia
Vietnam
Malaysia
Each service is clearly described on our website, with detailed information about what is included to help you make informed decisions.
2. Purchase Currency
All prices on our website are displayed in USD (United States Dollars). If you are purchasing from an international location, your payment provider may apply currency conversion fees or rates.
3. Customer Service Contact Information
Our customer service team is available to assist you with any questions or concerns. You can reach us via:
- Email: [email protected]
- Phone: +1 (415) 800-4485
- Live Chat: Available on our website from 9:00 AM to 6:00 PM (EST)
- Office Address:
Travel Rox (USA)
169 Madison Ave STE 2883
New York, NY 10016 US
Phone: +1 (415) 800-4485
Email: [email protected]
4. Fulfillment Policies
4.1 Refund Policy
Refunds are available under the following conditions:
- Refunds for Travel documents are not applicable if the service has already been delivered.
- Refunds for Tour Destinations are not applicable if the service has been delivered.
4.2 Delivery Policy
- Travel documents, booking confirmations, and itineraries are delivered digitally via email immediately upon successful purchase.
4.3 Service Delivery Policy
- Service delivery is outlined in our packages as the processing time. We ensure the provision of travel documents and tour packages within the timeframe specified in the package details.
4.4 Rates of Service
- The rates for our services are clearly stated on our website. All rates are 100% fixed and non-negotiable.
4.5 Return Policy and Process
- Returns are not applicable for digital services, including travel documents and tour destination packages.
4.6 Eligible Destinations
- Our customers come from all around the world and are eligible for the travel documents and tour destinations we offer.
4.7 Cancellation Policy
- Cancellations are permitted only if the customer requests to cancel the purchased services within 2 to 3 hours of the purchase.
- Cancellation fees may apply.
- Cancellation requests can be made via email, live chat or phone.
5. Privacy Policy
We value your privacy and are committed to protecting your personal data. Our Privacy Policy outlines how we collect, use, and safeguard your information. You can review the full policy here.
6. Business Address
Travel Rox (USA)
169 Madison Ave STE 2883
New York, NY 10016 US
Phone: +1 (415) 800-4485
Email: [email protected]
7. Promotions and Discounts
Any promotions, discounts, or trials will have clear terms and conditions displayed at the time of offer. Please review these terms before participating in any promotional deals.
8. Security and Payment Information
Travel Rox prioritizes the security of your payment information. Our website is fully PCI-compliant and uses HTTPS encryption to protect your data. We do not store sensitive payment information, and all transactions are processed securely.
9. Accepted Payment Methods
Logos for accepted payment methods are displayed on our checkout page for your convenience.
For further inquiries, please do not hesitate to contact our customer service team.